Privacy policy

Last updated: 29 September 2026

This policy describes information associated with browsing this website and contacting Birla Auto Service about servicing, repairs or parts.

Information you choose to share

When you contact us on WhatsApp, you may share your name, phone number, vehicle details, location, photos and service requirements. Share only what is necessary for your enquiry. This website has no enquiry form, user account or online payment checkout.

How enquiry information is used

Information supplied for an enquiry is used to respond, assess service requirements, check parts compatibility, arrange bookings and manage related customer support. Relevant details may need to be shared with a service or parts provider to fulfil an agreed request.

External services and technical data

WhatsApp buttons use wa.link and take you to external services governed by their own privacy policies. Hosting providers may process technical request data such as IP address and browser information for delivery and security. Fonts are loaded from Google Fonts and illustrative photos from Unsplash; these providers receive ordinary browser requests when those resources load.

Cookies and advertising

This website uses the Google tag and Google Ads conversion tracking to measure visits and clicks on our WhatsApp enquiry links. Google may process cookie identifiers, IP addresses, browser information and ad-interaction data to measure advertising performance. A tracked outbound click does not confirm a booking or a WhatsApp message. WhatsApp conversation contents are not sent by this conversion code. You can manage cookies through your browser and advertising preferences through Google’s settings. External services apply their own privacy policies.

Retention and security

Enquiry and booking records should be retained only for service, support and applicable record-keeping needs. No internet service can guarantee absolute security. Do not send passwords, one-time codes or full payment card information.

Your requests

You may ask about information you have shared, request a correction or request deletion where applicable. Contact us through our WhatsApp support link and include enough context to identify your enquiry. Some records may need to be retained to meet legal obligations.

Policy changes

Updates will appear on this page with a revised date. Review the policy when making a new enquiry.