Terms of service

Last updated: 29 September 2026

These terms explain how enquiries, bookings, repairs and parts orders are handled by Birla Auto Service. Please confirm the written estimate and booking details before authorising work.

Enquiries and bookings

A website or WhatsApp enquiry does not itself confirm an appointment. Service coverage, the appointment location, timing and availability must be agreed with the team. Provide accurate vehicle details and disclose known faults or modifications.

Inspections, estimates and approval

Initial estimates are indicative until the vehicle and required parts are assessed. Inspection fees, labour, parts, taxes and any pickup charges should be disclosed before you agree. Additional repairs require your approval. Completion times depend on the scope and availability; no fixed turnaround is promised by this website.

Replacement parts

Compatibility, manufacturer, condition and price are confirmed before purchase. Brand logos or illustrative vehicle images do not imply manufacturer affiliation. Any applicable warranty, exclusions and claim procedure must be supplied with the estimate or invoice; no blanket warranty is offered here.

Payments, cancellations and refunds

Payment methods and any advance payment are agreed at booking. Contact us promptly to cancel or reschedule. Approved work already performed and parts specifically ordered may incur charges, subject to the agreed terms and applicable law. Any refund eligibility, deductions and timeline will be explained for your booking before processing.

Vehicle handover and personal belongings

Record the vehicle’s condition and agreed work at handover. Remove valuables and inform the team of any special handling requirements. Review the completed work and report concerns promptly so they can be assessed.

Website information

Service descriptions explain enquiry options; availability varies. Images are illustrative and do not represent a particular workshop or completed customer job. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.

Contact and concerns

For booking questions, service concerns or refund enquiries, contact Birla Auto Service on WhatsApp with the relevant booking details. Avoid sending financial credentials or identity documents through the website.